Account & Data Deletion

1. Start a request securely

Email mypharmadigi@gmail.com from the address registered with Doctors Detailing. Use the subject 'Doctors Detailing — Account Deletion Request' and include your full name, registered email, company name, role and whether you are requesting individual access removal or deletion of the company workspace.

You can also contact +91 8052198037 to ask about the procedure. Email is the recommended written route for the actual request. Never share your password, OTP, PIN or financial credentials for verification.

2. Medical representative and employee accounts

If your account belongs to an employer or subscribing pharma company, the company administrator may control work records, team access and account lifecycle. We may need confirmation from that administrator before deleting or changing company-managed records.

An employee may request removal of their login/access. A request to erase company order records, approved brand content or other business information is a separate matter requiring review by the party authorised to manage that data.

3. Company administrator and full company closure

For a company workspace, the authorised contracting representative should identify the subscription account and describe whether the request covers every member, uploaded project and business record. We may ask the registered administrator to confirm the request through a verified channel.

Deletion can affect team access, saved order records, approved visual-aid libraries and operational continuity. Before asking for irreversible removal, review the need for exports, accounting records and a transition plan.

4. Information that may be removed

Depending on the approved request and what the platform actually stores, removal may involve account-profile details, authentication access, company/member mappings and eligible hosted project or operational information.

Deletion is not the same as unlinking one device or hiding a user from a dashboard. We will explain the applicable scope and any technical constraints after validating the account.

5. Information that may remain

We may need to retain limited invoices, transaction evidence, dispute/security records or other information required under applicable law or a legitimate record-retention obligation. Other users' and the employer's independently owned business records cannot always be deleted as part of one MR's request.

Files previously exported, downloaded, shared over WhatsApp or stored on another user's device may remain outside our direct control. Locally cached files and browser storage may need to be cleared on the relevant device.

6. Verification, timing and confirmation

After receiving your request, the team will verify the registered email and organisational authority, clarify the requested scope and advise the expected processing steps or any reason a request cannot be completed as submitted. Timelines depend on the verified data and any applicable legal requirements.

Sending an email starts the request; it is not immediate proof of deletion. We will provide confirmation when the relevant action has been completed. Keep a copy of the communication for your records.

7. Subscription and billing are separate

Requesting deletion does not automatically settle unpaid invoices, reverse charges or cancel a separately contracted renewal. If you also need to end a paid subscription, refer to the Subscription Policy and request both actions explicitly.

8. Questions and escalation

For questions about account access or identity verification, email mypharmadigi@gmail.com. Postal contact: Pharmadigi, Sahso, Prayagraj – 221507, India. If you are unsure which account category applies to you, include only the basic registered details and request guidance before providing additional information.